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How 333gold Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process payments via bKash, Nagad, or Rocket, and keep your account secure.

Account data kept securebKash, Nagad, Rocket payment privacyYour right to access or delete dataBangladesh-region eligibility applies
333gold How 333gold Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We apply consistent data practices across every account — from how cookies work during your session to how long we keep your payment records after you close your account. Here is what each practice means for you.

Cookie Usage We use session cookies to keep your account active while you browse. Analytics cookies track page performance only — no personal wallet data is stored in a cookie.
Payment Record Retention Transaction logs for bKash, Nagad, and Rocket payments are retained for the period required under applicable financial regulations in your jurisdiction, then securely deleted.
Account Security Measures Login sessions are protected with OTP verification sent to your registered mobile number. Suspicious activity triggers an automatic account review before access is restored.
Data Correction and Deletion You can request a correction to any inaccurate account detail or ask us to delete your profile data. Requests are processed through live chat or the Account Settings privacy screen.
PRIVACY CONTACT PATHS

Reach Us About a Privacy Request

If you want to know what data we hold on your account, request a correction, or ask us to delete specific records, our support team can handle that directly. Send your request through any of the channels below and include your registered account details so we can locate your records without delay.

Live Chat Open the chat window in your account dashboard. Our team will verify your identity and confirm the data request within the session.
Email Support Send your privacy request to our support address. Include your account username and the specific data action you are asking for.
Account Help Centre Log in and navigate to Account Settings, then select Privacy and Data. You can submit a data access or deletion request directly from that screen.

What You Asked About This Privacy Policy

These are the questions we hear most often about how 333gold handles account and payment data. If your question is not here, reach us through live chat or the Account Settings privacy screen.

We collect your name, contact details, and the payment method you register — such as bKash, Nagad, or Rocket. We also log device and session data to protect your account from unauthorised access.

Yes. Payment references are encrypted and used only to process the transaction you authorised. We do not store your bKash or Nagad wallet PIN or full account number in plain text.

You can. Send a request through live chat or go to Account Settings and select Privacy and Data. Include your account username so we can locate your records quickly.

Retention periods depend on applicable law in your jurisdiction. Payment transaction records are kept for the period required by financial regulations, then securely deleted. Other account data is removed sooner.

We share data only with payment processors needed to handle your bKash, Nagad, or Rocket transactions, and with regulatory bodies where required by law. We do not sell your personal information.

We use session cookies to keep your login active and analytics cookies to measure page performance. You can adjust cookie preferences through your browser settings at any time without losing account access.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.